The Dubai Developments Customer Service Centre is open from Sundays through Thursday from 8:00 A.M. to 5:00 P.M. However, transactions are received from Sundays through Thursday from 08:00 A.M. up to 16:30 PM / Site office working Hours on Saturday from 10am to 2pm.
Should you require any assistance after business hours, please contact our contact centre on the toll free number 800-DDRE (3373) on Saturdays from 08:00 A.M. to 5:00 P.M. and Sundays through Thursdays from 08:00 A.M. to 7:00 P.M. You can also reach us via email by writing to [email protected]
There is no VAT charged on the rent for residential accommodation. However, it is possible that other services are subject to VAT and is either included in the rental agreement. This includes utilities or cooling fees and parking space fees.
You can search for available accommodation using local newspapers and magazines, or through registered real estate brokers (agents) or through private property websites. You can also find properties rented directly from the owner.
• Find properties for rent in Dubai – Simsari (a website of Ejari)
• Property Finder (private website)
• Mybayut (private website)
Rent rates depends on the location and size of the property to be rented. Tenants can pay the rent in one payment or through multiple payments as agreed with the broker/landlord.
In addition, some brokers may require a commission fee, up to 5 per cent of the total amount of rent.
To conclude a lease contract with the landlord and/or real estate agent, the tenant must provide identification documents which include a copy of his passport, a valid residence visa and Emirates ID, in addition to post-dated cheques covering payments for the agreed lease period.
Lease agreements between landlords and tenants must be registered by the respective authority in each emirate. Registration of lease contracts is compulsory to connect the utility services needed for the rented property. This includes water, electricity and gas and telecommunications services.
In Abu Dhabi, landlords have to register lease contract in the Tawtheeq system, which is the city’s register for tenancy contracts. Once the lease contract has been registered, a housing fee of 3 per cent of the value of the annual rent will be levied equally across 12 months. This amount will be added to the monthly water and electricity bill of the tenant.
In Dubai, landlords must register lease agreements with RERA’s online portal, Ejari. Tenants must pay housing fees to Dubai Municipality, which is calculated at the rate of 5 per cent of the yearly rental charges. The housing fees are added to the monthly electricity and water bills.
As per local Law No. 43 of 2013 of Dubai, rental increases in the emirate can be applied when compared with the average rent in the area as per RERA increase calculator.
Once the renewal notice is received you may renew your contract 90 days prior to the expiry date. If you wish not to renew, Kindly visit our site office to schedule an appointment for the terminations process of your lease.
Renewal Rent increase if applicable can be checked on RERA calculator by logging on to the official website and filling the information. Or you may visit our leasing offices for any other clarification on your Renewal Rent. https://www.dubailand.gov.ae/English/Pages/Rental-Increase-
Ask tenant to visit the leasing office check the availability and put down request for unit change. This unit change will be treated as a new lease, hence, new rent, admin fees of AED 1050 and new security deposit will be applied. (but still the call center can take the request if customers wish to list down his/her details and leasing to get back to the customer)
Yes, short term renewals are available for a minimum of 1 month and maximum of 6 months. The renewal rent (increase if any) will be applied each time a short-term renewal is done. Administration fee of AED 1050 and Ejari fee of AED 220 will also apply each time a short-term renewal is done.
Subject to landlord approval, request should be submitted minimum 5 working days before the payment due date if approved & deferral fees applies. Email has to be sent from tenant, attaching supporting documents and valid reason for differing the payment
You may visit the leasing offices for more info. In case of expired visa, tenant need to provide proof to show that visa is under process (immigration papers). and letter from his company confirming the submission of renewed visa, subject to availability.
You are requested to schedule an appointment for the handover of your unit by calling the call Centre on 800DDRE. You may alternatively also visit our site office within the community. You will need to present a copy of DEWA and Empower connection if applicable. If the lease is under company/corporate account we require signed authorization letter on the company letter head along with stamp and ID of the authorized representative for handover.
Yes, but they need to have Power of Attorney / authorization or email/letter sent from the registered email as per the contract to property management stating the name of the person receiving /handover of the unit along with an Original ID of the authorized person.
If you have received a violation letter then most probably you have violated a term within your contract, or a clause in the community rules and regulations. You are requested to comply to the violation notice and rectify immediately. if not legal action will be taken.
Keeping in mind that most of our properties are pre-occupied units, we always do our best to maintain the units hand it over to you in the best condition possible, if there is any observation on the unit condition you may ask PM executive to register the same on the condition report (during your handover site inspection) so you will not be charged of the same when you move-out.
Please visit our site office to obtain move-out permit before you arrange with moving company. And after you have removed your goods you can do key handover and termination process. If there is an overstay there will be charges as per your contract.
During the checkout inspection which will happen with yourself and PM, property management executive and Facility Management will assess the condition of the unit and accordingly they will advise what shall be charged back to you. After knowing the final cost of repair charges and offsetting the same from Security deposit the remaining will be refunded after 45 days. Three main items will be charged but not limited to: Painting, cleaning, pest control and depending on the condition other items will be charged (if applicable)
As per the contract maintaining the unit is tenant’s responsibility however for any concealed item it will be landlord responsibility. Refer to slide on maintenance responsibilities as each site is different. Same is provided to the tenants for all the communities in the pre-leasing document. This is actually the norm in the market and we are not doing anything different
Yes, you can, call centre can take down the request and tenants can contact leasing office for availability if he wishes to. But in general, if you are upgrading or downgrading, there will be no penalties for terminating this account due to an upgrade/downgrade transaction. hence, you will put new cheques for the new unit rent, sign termination agreement for old unit, pay AED 1050 admin fee and AED 220 Ejari. the process of refund of remaining amount from the old unit will old start only after the keys handover and dewa disconnection for the old unit is done. The refund should be within 45 days from the start of process date.