GENERAL


Does Dubai Developments offer leasehold properties?

  • Yes, Dubai Developments offers leasehold properties, with communities and towers in some of Dubai’s most popular destinations, including: Sheikh Zayed road, Jumeriah, Karama, Jebel Ali etc.

Who owns Dubai Developments?

  • Dubai Developments is a subsidiary of, and the real estate arm of Dubai International Real Estate.

What are your working hours?

  • The Dubai Developments Customer Service Centre is open from Sundays through Thursday from 8:00 A.M. to 5:00 P.M. However, transactions are received from Sundays through Thursday from 08:00 A.M. up to 16:30 PM / Site office working Hours on Saturday from 10am to 2pm.

How can I reach you after working hours?

  • Should you require any assistance after business hours, please contact our contact centre on the toll free number 800-DDRE (3373) on Saturdays from 08:00 A.M. to 5:00 P.M. and Sundays through Thursdays from 08:00 A.M. to 7:00 P.M. You can also reach us via email by writing to [email protected]

I have been told that there are outstanding dues on the DEWA/EMPOWER account for my unit prior to my moving in. What should I do?

  • Please visit the Customer Happiness Centre situated in Al Hudaiba Awards Building, in order to process the outstanding dues.

Do people living on rent pay VAT in Dubai?

  • There is no VAT charged on the rent for residential accommodation. However, it is possible that other services are subject to VAT and is either included in the rental agreement. This includes utilities or cooling fees and parking space fees.

Where can I search for a rental property in Dubai?

  • You can search for available accommodation using local newspapers and magazines, or through registered real estate brokers (agents) or through private property websites. You can also find properties rented directly from the owner.
    Related links
    • Find properties for rent in Dubai – Simsari (a website of Ejari)
    • Property Finder (private website)
    • Mybayut (private website)

What are the rent rates in Dubai?

  • Rent rates depends on the location and size of the property to be rented. Tenants can pay the rent in one payment or through multiple payments as agreed with the broker/landlord.

    In addition, some brokers may require a commission fee, up to 5 per cent of the total amount of rent.

    To conclude a lease contract with the landlord and/or real estate agent, the tenant must provide identification documents which include a copy of his passport, a valid residence visa and Emirates ID, in addition to post-dated cheques covering payments for the agreed lease period.

How to register for lease agreements?

  • Lease agreements between landlords and tenants must be registered by the respective authority in each emirate. Registration of lease contracts is compulsory to connect the utility services needed for the rented property. This includes water, electricity and gas and telecommunications services.

    In Abu Dhabi, landlords have to register lease contract in the Tawtheeq system, which is the city’s register for tenancy contracts. Once the lease contract has been registered, a housing fee of 3 per cent of the value of the annual rent will be levied equally across 12 months. This amount will be added to the monthly water and electricity bill of the tenant.

    In Dubai, landlords must register lease agreements with RERA’s online portal, Ejari. Tenants must pay housing fees to Dubai Municipality, which is calculated at the rate of 5 per cent of the yearly rental charges. The housing fees are added to the monthly electricity and water bills.

    As per local Law No. 43 of 2013 of Dubai, rental increases in the emirate can be applied when compared with the average rent in the area as per RERA increase calculator.

LEASING


Where can I pay the charges, penalties…etc.

  • Payments can be made at our Site Office and/or Head office

I received a notice for renewal, when is the last date I can come and renew or decide not renew?

  • Once the renewal notice is received you may renew your contract 90 days prior to the expiry date. If you wish not to renew, Kindly visit our site office to schedule an appointment for the terminations process of your lease.

How much is the rent for this year?

  • Renewal Rent increase if applicable can be checked on RERA calculator by logging on to the official website and filling the information. Or you may visit our leasing offices for any other clarification on your Renewal Rent.
    https://www.dubailand.gov.ae/English/Pages/Rental-Increase-

Is the renewal rent fixed? Can I negotiate it?

  • Yes. All rates are fixed and as per RERA Index for renewals and the same is applied across all projects. hence the rent is non-negotiable

What are the Documents required for renewal?

  • Valid passport copy, valid visa, valid emirates ID and cheques.

When will I receive my Ejari?

  • Once your contract processed & approved site team will provide you approved contract along with Ejari

Can I get someone else to pay on my behalf?

  • Yes. A Third-party NOC which will be provided by the leasing office to be signed by tenant and the 3rd party providing the cheqes. Valid Passport, Visa & Emirates ID is required.

I want to change my unit, what should I do?

  • Ask tenant to visit the leasing office check the availability and put down request for unit change. This unit change will be treated as a new lease, hence, new rent, admin fees
    of AED 1050 and new security deposit will be applied. (but still the call center can take the request if customers wish to list down his/her details and leasing to get back to the customer)

Can I renew my contract for less than a year?

  • Yes, short term renewals are available for a minimum of 1 month and maximum of 6 months. The renewal rent (increase if any) will be applied each time a short-term renewal is done. Administration fee of AED 1050 and Ejari fee of AED 220 will also apply each time a short-term renewal is done.

Can I pay cash?

  • Yes, Cash payment should be made in the head office only

What is the bounced Cheque penalty

  • Bounced Cheque penalty is AED 525 per incident payable at the Leasing office, tenant to visit leasing office for more information if needed

Can I defer my payment

  • Subject to landlord approval, request should be submitted minimum 5 working days before the payment due date if approved & deferral fees applies.
    Email has to be sent from tenant, attaching supporting documents and valid reason for differing the payment

Can I sublease my unit or part thereof?

  • Subleasing is not allowed. If it is caught legal action will be taken and immediate eviction.

Can the 5% commission be waived?

  • No. If it is leased through agent a 5% is charged and paid to the agent. If directly through us, 5% is also charged and paid to DD. In all cases you will pay 5% to only one entity and not twice.

If my cheque bounced, will it lead to a legal action against me?

  • When a cheque bounce, we notify legal team however we provide you 7 working days to rectify the error. The tenant can pay back within 7 days.

My visa/emirates …etc expired and I need to renew my contract, what should I do?

  • You may visit the leasing offices for more info.
    In case of expired visa, tenant need to provide proof to show that visa is under process (immigration papers). and letter from his company confirming the submission of renewed visa, subject to availability.

PROPERTY MANAGEMENT


Where can I receive the keys of my unit? what are the required doc?

  • You are requested to schedule an appointment for the handover of your unit by calling the call Centre on 800DDRE. You may alternatively also visit our site office within the community. You will need to present a copy of DEWA and Empower connection if applicable. If the lease is under company/corporate account we require signed authorization letter on the company letter head along with stamp and ID of the authorized representative for handover.

Can someone receive the keys on my behalf or give back the keys on my behalf?

  • Yes, but they need to have Power of Attorney / authorization or email/letter sent from the registered email as per the contract to property management stating the name of the person receiving /handover of the unit along with an Original ID of the authorized person.

I have received a violation letter what does it mean?

  • If you have received a violation letter then most probably you have violated a term within your contract, or a clause in the community rules and regulations. You are requested to comply to the violation notice and rectify immediately. if not legal action will be taken.

If I am not happy with the condition of unit upon check-in process what can I do?

  • Keeping in mind that most of our properties are pre-occupied units, we always do our best to maintain the units hand it over to you in the best condition possible, if there is any observation on the unit condition you may ask PM executive to register the same on the condition report (during your handover site inspection) so you will not be charged of the same when you move-out.

I wish to vacate my unit what shall I do?

  • Please visit our site office to obtain move-out permit before you arrange with moving company. And after you have removed your goods you can do key handover and termination process. If there is an overstay there will be charges as per your contract.

When shall I handover the keys back to PM if am not renewing the contract?

  • Handover shall happen on the Lease Expiry date or prior if the tenant wishes. Please make sure that Furniture and all belongings are completely removed prior and Final DEWA & Empower bill is provided.

Would my security be fully refunded? And when?

  • During the checkout inspection which will happen with yourself and PM, property management executive and Facility Management will assess the condition of the unit and accordingly they will advise what shall be charged back to you. After knowing the final cost of repair charges and offsetting the same from Security deposit the remaining will be refunded after 45 days.
    Three main items will be charged but not limited to: Painting, cleaning, pest control and depending on the condition other items will be charged (if applicable)

I have a maintenance issue and been informed that I need to pay to rectify the same, why?

  • As per the contract maintaining the unit is tenant’s responsibility however for any concealed item it will be landlord responsibility. Refer to slide on maintenance responsibilities as each site is different. Same is provided to the tenants for all the communities in the pre-leasing document. This is actually the norm in the market and we are not doing anything different

What if I don’t handover the unit on Lease Expiry?

  • Rent will be charged until the date we receive the keys along with DEWA & Empower final bill. Legal charges and penalties may be applicable depending upon the length of the overstay.

Who is responsible of maintenance?

  • Each community has an assigned Facility Service Provider, who will carry out maintenance related issues. However Site team will always assist incase there is any delay in service or quality issues.

My neighbour is making noise what do I do?

  • We can register your complain, however, if the incident happens after 5pm contact police contacted or relevant authorities.

I have a complaint against my neighbour what do I do?

  • We can register your complain, however, if the incident happens after 5pm contact police contacted or relevant authorities.

Can I do additional modifications in my unit?

  • Usually it’s a No and we don’t allow it. You will need to obtain approval in writing from your site office depending on the case.

Where do I get NOC’s if we need one? There is any charges?

  • From site office and currently no charges for NOC

Can I get a bigger unit, or a smaller unit?

  • Yes, you can, call centre can take down the request and tenants can contact leasing office for availability if he wishes to. But in general, if you are upgrading or downgrading, there will be no penalties for terminating this account due to an upgrade/downgrade transaction. hence, you will put new cheques for the new unit rent, sign termination agreement for old unit, pay AED 1050 admin fee and AED 220 Ejari. the process of refund of remaining amount from the old unit will old start only after the keys handover and dewa disconnection for the old unit is done. The refund should be within 45 days from the start of process date.